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Google Cloud Platform Blog: Intelligent email categorization with machine learning

Sort through company emails using #ML to help improve customer service. Learn how:

  • To demystify this concept, we’ve created a series of articles that look at common problems and the different ways machine learning can be used to solve them.
  • Our first article examines how machine learning can be used to improve customer service.
  • Let’s say you run a company that gets a wide variety of emails to your customer service account.
  • Many companies have a customer service representative manually read and categorize each and every email.
  • The following is a look at the various ways companies are tackling this problem, and how machine learning presents a solution.

You’ve probably heard the words “machine learning” thrown around a lot lately. But what exactly is it and how can it be used to improve your own services or workflows? To demystify this concept, we’ve created a series of articles that look at common problems and the different ways machine learning can be used to solve them. Our first article examines how machine learning can be used to improve customer service.

@googlecloud: Sort through company emails using #ML to help improve customer service. Learn how:

Google Cloud Platform Blog: Intelligent email categorization with machine learning

Google Cloud Platform Blog

Product updates, customer stories, and tips and tricks on Google Cloud Platform

Intelligent email categorization with machine learning

Wednesday, August 30, 2017

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Google Cloud Platform Blog: Intelligent email categorization with machine learning

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